FAQ'S

Frequently Asked Questions

Frequently asked questions

Have questions? We’re here to help

How do I clean my Noor products?

Being made from 100% Himalayan Salt, our products are antimicrobial so all you need to do is wipe them down after use and store them in a cool, dry location.

How do I store my Noor products?

Our packaging has been designed for you to keep and store your Noor products in. Just make sure they are wiped down after each use, stored back in their box and kept in a cool, dry location.

How long will my Noor glasses last?

Our glasses are made from 100% Himalayan Salt - being naturally sourced, the glasses will very gradually degrade with frequent use. To maximise the lifetime of your glasses, make sure you dry them off after each use and then store them in a cool, dry location- preferably your Noor packaging!

Why are my Noor glasses different in colour?

Being naturally sourced, the glasses will inevitably vary in colour from a soft white to a rosy pink with varying details.

Why do my glasses feel damp?

Salt is hygroscopic, which means that as part of its natural properties, it draws in moisture from the air. When salt is then exposed to any humidity, water from the air will naturally start to condense on the surface. This is why we strongly recommend storing your shot glasses in a cool, dry location to extend its like.

Where are Noor products made?

Our products are ethically sourced from the Himalayan Mountains in Pakistan.

Can I put my glasses in the dishwasher?

No, the heat of the water in a dishwasher will speed up the degradation of the salt. Also, because our shot glasses are made of 100% salt and therefore antimicrobial, they don't need to be washed - simply wipe them down after each use and store them in your Noor packaging.

Are Noor products sustainable?

Yes! Our products are made from 100% natural Himalayan salt so are sustainable, re-usable and environmentally friendly.

Our products can also be used time and time again. Storing them in your Noor packaging in a cool, dry location between uses will maximise their life.

Where is my order?

If you haven't received your order, please email us at azharhussain@noorcorp.co.uk and our customer service team will track it for you.

A Note On Dispatch During This Time of Year: Please expect a delay with dispatch during the busy end of year period. Orders can take up to 10 business days to be fulfilled.

What do I do if my Noor glasses arrive damaged?

If your shot glasses have been damaged during transit, please contact us at azharhussain@noorcorp.co.uk within 24hrs of receiving your order. Pending on photo proof of damage, we will then arrange a replacement set of glasses.

*NB case by case on gift packs pending on what has been damaged, tequila and limes may not be replaced.